Privacy Policy
Last updated: August 2026
1. Information We Collect
We collect information you provide directly: account details (name, email, phone, business name), product listings, lead data (customer name, phone, address), and financial information (withdrawal method details). We also collect usage data automatically, including page views, feature usage, and device information.
2. How We Use Your Information
We use your information to: (a) provide and operate the CODDone platform; (b) process orders, deliveries, and payments; (c) communicate with you about your account and orders; (d) improve our services; (e) comply with legal obligations; (f) prevent fraud and abuse.
3. Data Sharing
We share data with: (a) courier partners for order fulfillment and delivery; (b) call center teams for order confirmation; (c) payment processors for withdrawals; (d) service providers that help us operate the platform (hosting, analytics, email). We do not sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures to protect your data, including encryption at rest and in transit, role-based access controls, and regular security audits. Sensitive financial information (withdrawal method details) is encrypted with dedicated encryption keys and access is logged.
5. Data Retention
We retain your account data for as long as your account is active. Financial records and audit logs are retained for a minimum of 7 years to comply with regulatory requirements. You may request deletion of your account data, subject to legal retention obligations.
6. Your Rights
You have the right to: (a) access your personal data; (b) correct inaccurate data; (c) request deletion of your data (subject to legal retention requirements); (d) export your data in a portable format; (e) object to processing of your data for marketing purposes.
7. Cookies & Analytics
We use essential cookies for authentication and session management. We use analytics tools to understand how the platform is used and improve the experience. You can control cookie preferences through your browser settings.
8. International Data Transfers
CODDone operates across Latin American countries. Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the platform or by email. Continued use of the Service after changes constitutes acceptance.
10. Contact
For privacy-related questions or requests, contact us at support@coddone.com.